Please do give careful thought to the day and time that will suit you as being convenient in the long term or advise us as soon as you know this may not be, so we can help you find alternatives that may be better suited to your new schedule.
It is much appreciated if members can provide as much notice as possible of cancellations in order to accommodate other customers on the wait list. Please always let us know if you are unable to make any session – even if this has to be at the last minute.
As horse riding is an outdoor activity we continue in all weathers and we also have a large covered riding arena.
Please provide a minimum of a full 36 hours notice to cancel if you wish to go on the wait list for a replacement lesson. Replacement lessons can only be rebooked the once and within 3 months of the missed lesson – and this is providing a space becomes available.
It is important to be aware there is no guarantee of a replacement even if the minimum notice is provided because this relies on an alternative slot arising. Group Members are always encouraged to attend their agreed slot in order to gain the greatest value (same peer group, same coach, same horses, same development programme) and avoid disturbing the normal process of the replacement lesson they move into. The replacement group has to be of similar age and ability or one level lower. We strongly recommend that children new to riding do not request replacement lessons as it is statistically proven these children are far more likely to fall off.
All cancellations and requests for replacement lessons to be made via firstname.lastname@example.org only.
With regard to extra-curricular activities such as Activity Days and Camps, refunds are only made on the cancelled slot being filled by another.
Specific to Membership
Please note it is not possible to refund, accrue or offset the value of missed lessons against another service. With Group Membership it is not possible to transfer the membership to another person unless they have been assessed by ourselves as being compatible in both age and ability to join that specific group.
If you need to permanently cancel your membership please provide four weeks notice in writing, email is fine.
Lavant Equestrian reserves the right to refuse or cancel individual membership at any time.